This Cancellation and Refund Policy outlines the terms under which Moodhu Local Private Limited (“we,” “us,” or “our”) handles cancellations, refunds, and exceptions for bookings made through moodhu.mv. By making a reservation or purchasing any travel package through our platforms, you acknowledge and agree to be bound by the terms stated herein.

This policy is an extension of the general Terms and Conditions of our platforms and applies specifically to the cancellation and refund process. All our customers (including users of our online platforms) are expected to review and understand this policy prior to confirming a booking.

1. Customers are advised to carefully review all package details, travel dates, guest information, and eligibility requirements before making a reservation, as all packages sold through moodhu.mv is strictly non-refundable once payment is completed and the reservation is confirmed.
2. As an exception, special circumstances such as genuine medical emergencies—supported by valid documentation—may be considered, but a refund cannot be guaranteed. In such cases, Moodhu Local may, at its sole discretion and in coordination with the resort, offer either:

• • A partial refund; or
  • A credit note for future travel.

3. To be considered for such exceptions, the guest must:

• • Notify Moodhu Local as soon as possible, prior to the check-in date; and
  • Provide valid supporting documentation, such as a medical certificate from a licensed physician.

4. A decision on special circumstances will be made by Moodhu Local at its sole discretion, after taking into account factors such as the resort’s individual policies, availability, and approval.
5. If a refund is approved (in full or in part), it will be processed using the same method as the original payment. In the case of debit or credit card payments, the processing fee will not be refunded. Please allow a minimum of 14 working days for processing.
6. Credit notes, if issued, will be valid for 12 months from the date of issuance and must be used for bookings made through moodhu.mv only.
7. For clarification, refunds will not be provided in the following situations:

• • Change of mind after payment
  • No-shows at the resort
  • Inability to present required documentation at check-in
  • Travel disruptions due to weather or operational delays by third-party service providers
  • Unused services within a package

Updated: 28 April 2025