Moodhu Local Rewards

Terms & Conditions

Effective Date: 28 April 2025 (Version 1). These Terms supersede all prior versions of the Program’s terms and conditions. By participating in or continuing your participation in the Program after the Effective Date, you are deemed to have accepted these Terms.

 

The following information forms the basis of participation in Moodhu Local Rewards, a Member Reward Program (“Program”) administered by Moodhu Local Private Limited (“Moodhu Local” or “Company”). The website moodhu.mv is owned and operated by Moodhu Local Private Limited.

These Terms (“Terms”) govern participation in the Program and are designed to protect both Members and the Company. Your participation is subject to and governed by these Terms, and it is your responsibility to read and understand them in full.

If you require clarification or further information, you may send an e-mail to members@moodhu.mv. Please note, these Terms may only be amended in writing by authorized representatives of Moodhu Local Private Limited.

  1. Moodhu Local Rewards membership and its associated benefits are provided by Moodhu Local Private Limited and may be modified, limited, or discontinued at the Company’s reasonable discretion.
  2. These Terms govern the Moodhu Local Rewards Program and supersede all previous versions. By participating in the Program, Members agree that all decisions made by Moodhu Local Private Limited in connection with the interpretation, administration, or application of these Terms shall be final and binding. Members waive the right to dispute such decisions through any legal or administrative proceedings, except where such waiver is prohibited by applicable law.
  3. Membership in the Moodhu Local Rewards Program, or application for such membership, shall be void where prohibited by applicable law. It is the responsibility of the Member or applicant to ensure compliance with local laws. Moodhu Local Private Limited shall not be held liable for any consequences arising from such prohibited participation.
  4. The Program does not have a predetermined termination date and may continue until Moodhu Local Private Limited decides to terminate it. In the event of termination, Members will be given three (3) months from the date of notice to accumulate Points and redeem available Rewards. After this period, all unredeemed Points will be forfeited, and the right to earn or redeem further Points will cease, regardless of the amount previously accumulated.
  5. The Company reserves the right to add, modify, delete, or otherwise change any rules, procedures, conditions, benefits, or Rewards associated with the Program at its reasonable discretion. While such changes may affect the value or redemption options of previously accumulated Points, the Company will make reasonable efforts to provide prior notice to Members where practical. These changes may include, but are not limited to, modifications to the ways Points are earned, redeemed, or used; the availability and types of Rewards; and the terms of special offers.
  6. Only individuals who have reached the legal age of majority under the laws of the Maldives may enroll in the Moodhu Local Rewards Program and become Members, subject to acceptance by the Company. Corporations, associations, and other groups are not eligible to participate in the Program.
  7. Program membership entitles Members to earn Points, which may be redeemed for Rewards in accordance with these Terms. Member benefits and Rewards are offered on a goodwill basis and are valid only within the jurisdiction of the Maldives. Participation is subject to compliance with all applicable laws and regulations of the Maldives.
  8. Each Member is permitted to maintain only one Moodhu Local Rewards account. Earning Points across multiple accounts is strictly prohibited and may result in the suspension or forfeiture of all Points and privileges. The Company reserves the right to consolidate duplicate accounts or take corrective action at its discretion. Members who believe a duplicate account was created in error may contact the Company for review.
  9. The Company reserves the right to suspend or terminate any Member’s Moodhu Local Rewards membership if it determines, with reasonable grounds, that the Member has engaged in any of the following forms of misuse or misconduct: Violation of these Terms; Fraudulent or dishonest activity, including falsifying purchases or reward claims; Attempting to manipulate or exploit program loopholes, systems, or promotions; Maintaining multiple accounts in violation of program rules; Unauthorized transfer, sale, or barter of Points or membership benefits; Abuse of promotional offers, referral systems, or reward redemptions; Offensive, threatening, or harassing conduct towards Company staff, representatives, or other Members; Providing false or misleading personal information; Failure to settle any payments or obligations due to the Company; Participation in any unlawful activity in connection with the Program. In the event of suspension or termination, all accumulated Points and benefits may be forfeited without compensation. The Company may also take appropriate administrative or legal action, including criminal prosecution where applicable. Members may request a written review of any termination decision within 14 days of receiving notice.
  10. The unauthorized sale, barter, transfer, or assignment of Moodhu Local Rewards Points or benefits is strictly prohibited. Only Moodhu Local Private Limited is authorized to issue or manage Point transfers under the Program. If the Company determines, on reasonable grounds, that any Points or benefits have been transferred, sold, or assigned in violation of these Terms, it may confiscate or cancel such Points or benefits without compensation and take further action if necessary.
  11. The Company reserves the right to interpret these Terms in connection with the administration of the Program. In the event of a dispute or ambiguity, the Company’s interpretation will prevail, provided such interpretation is made in good faith and in accordance with applicable laws.
  12. Members who do not engage in any eligible activity (defined as earning Moodhu Local Rewards Points through use of the Company’s services) for a continuous period of six (6) months may forfeit all accumulated Points and risk removal from the Program. The Company may, at its reasonable discretion, allow an extended grace period of up to twelve (12) months before such removal. To retain accumulated Points, Members must engage in eligible activity at least once within any six (6) month period. The Company may notify Members prior to point forfeiture, but such notice is not guaranteed.
  13. If a Member fails to meet the activity requirements outlined above, forfeiture of all accumulated Points will occur, and the Member’s account may be deactivated after twelve (12) months of inactivity. Once forfeited, Points cannot be recovered. However, the Member may continue to earn new Points through future eligible activity. Any Rewards redeemed prior to forfeiture will remain valid. These conditions apply to all Members regardless of their year of enrollment.
  14. Each Member is responsible for remaining informed about these Terms and the status of their Moodhu Local Rewards Points. The Company may, but is not obligated to, communicate Program updates or notices of Point forfeiture. Members are encouraged to regularly check their account and communications from the Company. The Company shall not be liable for any delays, errors, or failures in communication resulting from incorrect contact information provided by the Member, or due to technical issues beyond the Company’s reasonable control, including but not limited to issues with mail delivery, email systems, or internet connectivity.
  15. Each Member is responsible for maintaining the confidentiality and security of their Moodhu Local Rewards account access credentials. The Company shall not be liable for any unauthorized access, use, or redemption of Points resulting from compromised account credentials, except in cases of proven system failure or negligence by the Company. If a Member suspects unauthorized access or fraudulent activity, they must notify the Company in writing within thirty (30) days of discovery and provide all requested information to support the investigation. The Company may, at its reasonable discretion, reinstate lost Points or Rewards where justified.
  16. Each Member is responsible for promptly notifying the Company of any changes to their contact information. Updates may be submitted through the Member’s online account or by contacting the Company directly.
  17. Accrued Points do not constitute property of the Member and have no cash value except as expressly provided under this Program. Points may not be transferred, sold, assigned, or inherited, except as expressly permitted in these Terms.
  18. Specific Program benefits and services are established for all Members as outlined in these Terms. In the event that the Company improperly denies a Member an accrual or benefit, its liability shall be limited to the equivalent value of the denied benefit, as reasonably determined by the Company in accordance with these Terms.
  19. In the event of a Member’s death, any unused Points in the Member’s account may be transferred to another active Member upon formal request. Such requests must be accompanied by appropriate supporting documentation, such as proof of death and legal authority to act on behalf of the deceased. The decision to approve or deny a transfer request will be made at the Company’s reasonable discretion and shall be considered final unless otherwise required by applicable law.
  1. Moodhu Local Rewards consists of four membership tiers: Blue, Silver, Gold, and Platinum. Each tier provides increasing benefits to encourage continued engagement with the Program. All Members are automatically enrolled at the Blue level upon successful registration. Advancement to higher tiers requires meeting the specified criteria, with progression to Gold and Platinum only possible after first achieving Silver status. The Company reserves the right to modify tier criteria or benefits at its reasonable discretion.
  2. The table below outlines the current Moodhu Local Rewards membership tiers, the criteria for progression, and the percentage of reward Points earned per qualifying purchase (excluding taxes and service charges):
Level Qualification Criteria Points Earning Rate Next Level
Blue
Register and purchase any holiday package.
1 Point per MVR 80 spent
Silver
Silver
Complete Member profile in full.
1 Point per MVR 70 spent
Gold
Gold
Accumulate 5,000 Points from eligible purchases.
1 Point per MVR 60 spent
Platinum
Platinum
Accumulate 10,000 Points from eligible purchases.
1 Point per MVR 50 spent
–
  1. Moodhu Local Private Limited reserves the right to amend the above thresholds, benefit percentages, or tier criteria at any time, at its reasonable discretion. All thresholds and calculations are based on the subtotal amount spent in Maldivian Rufiyaa (MVR), excluding applicable taxes and service charges.
  2. In addition to the benefits listed above, the Company may, from time to time, offer additional non-Points-based benefits to Members. These benefits may include exclusive promotions, partner offers, early access to services, or other privileges. Such benefits will be extended at the Company’s reasonable discretion and may vary without prior notice.
  3. In addition to standard criteria for progression, Members may also be invited by the Company’s management to join or advance to a higher membership tier. Such invitations are extended at the Company’s reasonable discretion and may be based on factors such as engagement history, spending levels, or strategic loyalty considerations. Invitation-based upgrades are not subject to appeal and may be limited.
  4. All Moodhu Local Rewards Points earned under any membership tier are calculated based on the subtotal of eligible services purchased from the Company, denominated in Maldivian Rufiyaa (MVR), excluding all applicable taxes and service charges. The number of Points earned per transaction is rounded down to the nearest whole number. The Company reserves the right to update or modify the list of eligible services at its reasonable discretion.
  1. Membership may be obtained at the time of purchasing any eligible service from the Company, either directly or through one of its participating platforms such as moodhu.mv. Membership is only activated upon completion of the required registration process.
  2. To complete membership registration, the customer must provide a valid mobile number, verify it via a One-Time Password (OTP), and submit their full name and email address through the participating website during the purchase process. By registering, the Member consents to the Company’s use of their personal data in accordance with its privacy policy.
  3. Upon successful registration, membership is activated immediately, and the Member gains access to their account area on the participating website. Members are encouraged to upload a clear profile photo and complete their profile information. Completing the full profile will automatically upgrade the Member to Silver tier status, which offers a higher reward percentage.
  1. Moodhu Local Rewards Points may be earned for eligible Services procured from the Company. The range of Services offered is subject to change from time to time. Members should consult the participating website for the most current offerings. To earn Points, a Member must be registered and must pay for a qualifying Service in full, meeting all conditions specified in these Terms.
  2. A “Service” is defined as any service or goods that are procured and paid for by a registered Member from the Company. Services or goods provided on a complimentary basis are excluded from this definition and are not eligible for earning Points.
  3. Members will earn Moodhu Local Rewards Points according to the reward percentage applicable to their current membership tier.
  4. “Eligible services” are defined as the Services charged to the Member’s bill for purchases from the Company, excluding all applicable local taxes such as Goods and Services Tax (GST) and service charges. These amounts are not counted toward Point accrual. There is no limit to the number of Points that may be earned; however, the Company reserves the right to review and adjust Points credited for accuracy and compliance with these Terms.
  5. Monthly activity statements are available for Members to view through the participating website. The Company is not responsible for email delivery failure or failure to review activity.
  6. Points will be considered earned only after the associated service has been delivered in full, payment has been received, and the Points have been reflected in the Member’s account. Points are not available for redemption until this process is complete.
  7. If a Member believes they did not receive the correct Points for a qualifying Service, they must submit a written request by emailing members@moodhu.mv within 30 days of the transaction date. Supporting documentation may be required.
  8. Current employees of Moodhu Local Private Limited, its affiliates, and subsidiaries (collectively, “Employees”) are eligible to participate in the Moodhu Local Rewards Program, subject to the same terms as other Members. The Company reserves the right to impose additional restrictions or audit Employee activity to ensure program integrity.
  1. To redeem a Reward, a Member must have a sufficient Points balance in their account at the time of the transaction.
  2. Each Point accumulated in a Member’s account may be redeemed at a value of 1 Maldivian Rufiyaa when used toward payment for eligible Services. Points have no cash value and cannot be redeemed for cash unless specifically permitted by the Company.
  3. A “Reward Purchase” refers to the purchase of eligible Services from the Company where payment is made using Points, either in full or in combination with cash or credit/debit card (where permitted). When a combination of Points and currency is used, only the cash or card portion of the subtotal (excluding taxes and service charges) will be considered for Points accrual.
  1. All Moodhu Local Rewards Points earned through purchases will expire one (1) year from the date they are awarded. Points granted through promotions, gifts, or other special means may have shorter expiry periods, which will be communicated in the Member’s account at the time of accrual. Members may view their Points expiry dates in their online statement on the participating website.
  2. To prevent Points from expiring, Members must redeem them within one (1) year from the date of accrual, in accordance with the redemption procedures outlined in these Terms.
  3. The Company may, but is not obligated to, send notifications to Members regarding upcoming Points expirations. Members are solely responsible for tracking and managing their Points balance and expiry dates.
Program Governance and Legal Conditions

  1. These Terms shall be governed by and construed in accordance with the laws of the Republic of Maldives. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of the Maldives.
  2. To the maximum extent permitted by law, Moodhu Local Private Limited shall not be liable for any indirect, incidental, or consequential damages arising from participation in the Moodhu Local Rewards Program. The Company’s total liability in any case shall not exceed the value of the Points or Reward directly at issue.
  3. The Company reserves the right to modify these Terms, benefits, or Program structure at any time. Any such changes will be posted on the participating websites and will take effect upon publication, unless otherwise stated.
  4. Members may close their account at any time by submitting a written request. Upon closure, any unused Points will be forfeited and cannot be reinstated. Account closure is permanent and cannot be reversed.
  5. The Company reserves the right to temporarily suspend access to the Program or Member accounts in the event of technical failures, system upgrades, or pending investigations related to compliance or abuse.
  6. The availability of any specific Reward, benefit, or offer is not guaranteed and may change or be withdrawn without notice, even after Points have been accrued.
  Updated: 28 April 2025