Terms and Conditions

for Use of moodhu.mv Website

Welcome to moodhu.mv, a website operated by Moodhu Local Private Limited (“Moodhu Local,” “we,” “our,” or “us”). By accessing or using the moodhu.mv website and any of the booking or related services offered through this platform (collectively, the “Services”), you agree to be bound by the following Terms and Conditions.

These Terms constitute a legally binding agreement between you and Moodhu Local Private Limited. Please read them carefully before proceeding with any reservation or use of the website. If you do not agree to these Terms, you must not use this website or its services.

  1. The holiday packages and special offers listed on moodhu.mv are strictly applicable to the following categories of individuals: Maldivian nationals, Maldives Work Permit holders, dependent visa holders, and marriage visa holders.
  2. Individuals who do not belong to one of the eligible categories are requested to visit our sister company’s international platform at moodhu.com to make their reservation.
  3. A valid Maldivian ID card or Work Permit identification card must be presented at the time of reservation and again upon check-in at the resort. Failure to present valid documentation may result in cancellation or denial of service without refund.
  1. The content on the website is composed by Moodhu Local Private Limited using information, including photos, provided by our partner resorts for marketing purposes.
  2. The copyright of all photos featured on the website belongs to the respective owners of the material.
  3. While we make every effort to ensure that the information presented on the website is accurate and up to date, any inaccuracies are unintentional and will be corrected as soon as they are identified.
  1. All packages listed on the website have specific Booking Windows (the periods during which reservations can be made) and Travel Windows (the dates during which travel is allowed).
  2. To be valid, bookings must fall within both the applicable Booking Window and Travel Window.
  1. The website displays near real-time room availability based on information provided directly by our partner resorts.
  2. While we make every effort to ensure that availability shown is accurate and up to date, there may be rare cases where multiple customers attempt to book the same room simultaneously.
  3. In such instances, even if payment or a reservation request appears successful, the room may become unavailable by the time the resort confirms the booking.
  1. To make a reservation or purchase a package on moodhu.mv, users must log in or create an account on the website prior to checkout.
  2. During account creation, users are required to provide a valid mobile number (verified via OTP), full name, and set a secure password.
  3. Upon successful registration, users are automatically enrolled in Moodhu Rewards, our loyalty program. By registering or creating an account, users agree to the Terms of Moodhu Rewards, which can be accessed via the link provided on the website.
  4. To complete a reservation, users must provide guest details, upload a valid ID card or passport copy, and select a payment method.
  5. A reservation is considered complete once payment is made using one of the accepted methods and, where applicable, successfully verified.
  6. A booking will only be confirmed once the respective resort confirms the reservation to Moodhu Local Private Limited, at which point the customer will be officially notified.
  7. Users can view and manage their reservations by logging in and accessing the “My Moodhu” section of the website. All communication regarding bookings can also be handled from this section.
  1. Moodhu.mv offers the following payment options for reservations: Credit or Debit Card (Online Payment), Bank Transfer and Cash Payment.
  2. Credit or Debit Card (Online Payment): Payments can be made securely using a valid credit or debit card through the Bank of Maldives payment gateway. Card details are provided directly to the bank; Moodhu Local does not store or access this information. The bank will notify both you and us of the payment status upon completion. A processing fee will apply for this method.
  3. Bank Transfer: Customers may transfer payment directly to our designated bank account. Account details and instructions are provided during checkout. Customers must upload the transfer slip for verification. Until our accounts team verifies the payment, the reservation status will be marked as “pending payment verification.”
  4. Cash Payment: Customers choosing this method must visit our office to complete payment in cash. Until the cash is received, the reservation status will remain “payment pending.”
  1. A reservation made on moodhu.mv is treated as a booking request and does not guarantee confirmation.
  2. A booking will only be confirmed when:
    • Payment has been successfully processed and verified (where applicable), and
    • The resort has officially confirmed the reservation to Moodhu Local Private Limited, and
    • A final confirmation is issued by Moodhu Local Private Limited to the customer.
  3. If payment verification or resort confirmation is delayed or unsuccessful, Moodhu Local Private Limited shall not be held liable for resulting unavailability or inconvenience.
  1. Guests are allowed to make one amendment to an existing booking. This includes changes to travel dates or the number of guests.
  2. Amendment requests must be submitted at least 3 days prior to the original check-in date, either by contacting us or through the website.
  3. Additional changes beyond the first amendment are not guaranteed and may be subject to extra charges or limited by resort availability.
  1. All transfers — including speedboat, seaplane, and domestic flights — are combined/shared with other guests and scheduled according to the international arrival and departure times of resort guests.
  2. Transfer timings are typically advised one day before or on the night prior to the scheduled travel date.
  3. Guests may experience waiting times at the airport while other passengers complete immigration formalities.
  4. Transfer schedules are subject to change without prior notice. Moodhu Local Private Limited shall not be held responsible for any delays or disruptions caused by operational issues or weather conditions.
  1. Guests are responsible for ensuring that all personal travel documents — including valid ID cards, work permits, and visas — are up to date and available during both travel and resort check-in.
  2. Guests must verify all booking details and notify Moodhu Local Private Limited of any corrections or changes within the allowed amendment period.
  1. Please note that, in accordance with internal resort policies, alcoholic beverages are not served to Maldivian guests.
  1. All packages sold through moodhu.mv are paid in advance and are non-refundable.
  2. For further details, customers are advised to review our full Cancellation and Refund Policy, accessible via the link provided on the website.
  1. All personal information collected through the moodhu.mv website or during the reservation process is subject to our Privacy Policy.
  2. Customers are encouraged to review the full Privacy Policy, which outlines how data is collected, stored, used, and protected. The policy is available via the link provided on our website.
  1. Moodhu Local Private Limited acts solely as an intermediary between the guest and the resorts or transfer providers.
  2. We are not responsible for any changes, cancellations, or operational decisions made independently by resorts or transfer service providers.
  3. While we make every effort to provide accurate information and a smooth booking experience, we cannot be held liable for disruptions caused by weather conditions, resort policies, or government regulations.
Acceptance of Terms
  1. By confirming a booking through moodhu.mv, you acknowledge and agree to be bound by these Terms and Conditions, as well as the Terms of Moodhu Rewards, the Cancellation and Refund Policy, and the Privacy Policy.
  2. Moodhu Local Private Limited reserves the right to update or modify these Terms and Conditions, including all referenced policies, at any time without prior notice. Continued use of the website or services after changes are made constitutes acceptance of the revised Terms.
  3. For further inquiries or assistance, please contact:
    Moodhu Local Private Limited
    Email: reservation@moodhu.mv
    Phone: +960 7987793, +960 7907795